Shipping Information
At GolfEdgeUSA, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping options, delivery times, and order processing.
Order Processing Time
Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped out promptly.
Shipping Options
- Standard Shipping: We use DHL or FedEx for standard shipping. The estimated delivery time is 10-15 business days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. The estimated delivery time is 15-25 business days after shipment.
Delivery Areas
We ship globally, excluding certain remote areas and Asia. Please check our website for specific details on shipping restrictions.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Golf Balls
- Golf Gloves
- Hats
Return & Exchange Process
- Initiate a Return/Exchange: Contact our customer service team at [email protected] to initiate a return or exchange. Please include your order number and the reason for the return or exchange.
- Receive Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on where to send your item.
- Package Your Item: Securely package the item in its original packaging and include the RA number on the outside of the package.
- Ship Your Item: Send the package to the address provided in your return instructions. We recommend using a trackable shipping service.
- Receive Refund or Exchange: Once your return is received and inspected, we will process your refund or exchange. You will be notified via email once this is complete.
Refund Timeline & Method
Refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Return & Exchange Request Template
To make the process easier, you can use the following template when contacting us:
Subject: Return/Exchange Request - Order #[Order Number]
Email Body:
Dear GolfEdgeUSA Customer Service,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our shipping or returns and exchanges policy, please contact us at:
- Email: [email protected]
- Address: 654 Ersel Street, Dallas, US 75247